BrandZ measures Consumer Trust by asking consumers which brands they trust but also which companies or brand owners they trust. These two measures are combined to give an overall Consumer Trust measure. This is reported as an index and normalised vs all other brands in that country. The report also details a number of routes to driving trust depending on your brand position in the market.
BrandZ Perspectives: Consumer Trust | How does Brand Z measure Consumer Trust? Print
Modified on: Tue, 4 Aug, 2020 at 9:58 PM
Did you find it helpful?Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.