Ask for assistance at anytime with our 24-Hour Support team

As a self-serve client, you can submit Support requests from within the Kantar Marketplace Platform at any stage of your journey, from signing up, setting up a study, to reviewing your results in the dashboard.

If you need assistance with your study or have queries regarding Kantar Marketplace, please submit a request to the Client Support Team by either:

a) Using the blue 'Help' button

Click on the blue 'Help' button on the bottom right corner of the screen and scroll down to 'Ask a question'. This 'Help' button is available regardless of if you are logged in to your Kantar Marketplace account. 

From here, you can fill in the details to submit a request. 


b) Accessing the Help Center when logged in

When logged in to your Kantar Marketplace account, click on the "Help center" text at the top right of the screen.

Once the new page opens, click on the blue "New Support Ticket" link and complete all relevant fields. 

Once a request is submitted, you will receive an automated confirmation of receipt to your inbox and shortly after, a personalised response from Kantar Marketplace Support.