Ask for assistance at anytime with our 24/7 Support team

As a self-serve client, you can submit Support requests from within the Kantar Marketplace Platform at any stage of your journey, from signing up and setting up a study to reviewing your results in the dashboard.

If you need assistance with your study or have queries regarding Kantar Marketplace, please submit a request to the Client Support Team by either:

a) Using the blue 'Help' button

Click the blue 'Help' button at the bottom right of your screen and select 'Ask a question'. You can access this button whether or not you are logged in to your Kantar Marketplace account. 

From here, you can fill in the details to submit a request. 

b) Accessing the Help centre when logged in

When logged in to your Kantar Marketplace account, click on the "Help centre" text at the top right of the screen.

Once the new page opens, click on the blue "New Support Ticket" link and complete all relevant fields. 

After you submit a request, you will receive an automated email confirming your submission. You will then receive a personalised response from Kantar Marketplace Support.